Frequently Asked Questions

Inbound IVR means the IVR system handles incoming calls. Usually, inbound IVR applications are used for business phone systems, with music on hold, auto-attendant, 24/7 self-service, and automatic call routing.

Outbound IVR means that calls are dialed out. Outbound IVR applications include telephone surveys, reminder calls, and notification calls.

When you buy an IVR number, you will receive an email with your account's login credentials. From there, you can start customing your IVR's call routing rules and menu options instantly.

Yes, call divert is possible with IVR technology.

Here are a few ways using an IVR system can enhance your business:

Enhance customer experience - Calls are always answered and assistance is always available.
Increase productivity on teams - Now your agents can spend their time on issues that really matter.
Context on the conversation - When a customer calls, the agent will automatically get info on the company's last interaction with the customer, allowing him to proactively address the issue and pick up the conversation.
Enhance agent performance - Call recordings can be analyzed put to good use with reports generated. The performance will improve considerably.

Of course you can use IVRs for a small business. In fact, an IVRs can also be used in a proprietorship. Here are a few benefits for you to catch on:

Requires less efforts: As an IVRs is automated, it requires less people. Thus, it requires recruiting even less people. Which saves a lot of effort.
Comparatively inexpensive: Since fewer people are needed, and the maximum expenditure is just on the infrastructure, it is cost-effective.
Saves time: The IVRs classifies customers, which helps save time as the agents don’t have to keep on forwarding the call to the respective agents. The IVRs does it on its own.